Welcome to 1Place Childcare! FAQs

Welcome to 1Place Childcare! FAQs



I’ve signed up and I’m onboard! How do I get my team involved too?

Knowledge sharing is an important part of getting your team onboard. You can direct them to a short introduction video of 1Place Childcare and our Case Studies. However, our biggest and most important influencer is you! Have a chat and let them know why you decided to use us and I’m sure they’ll be onboard in no time!

 

My boss has signed up with 1Place Childcare. What do you do and how does this help me?

Firstly, welcome to 1Place Childcare and the end of paper forms and filing! As the one filling out these checklists on a daily basis, the main benefit is that we bring paper forms and checklists online, all in one place, which you can fill out directly from your mobile phone, tablet, Kindle Fire or laptop. We customise your checklists in our system to make it easier for you to work with and provide you with training on using your checklists in an online format. This means that your job is done as soon as you hit the “Submit” button and your boss can view your report in real-time, at a time to suit them.

1Place Childcare can help you manage:

  1. Open & close checklists
  2. Child illness & accident forms
  3. Learning environment audits
  4. Cleaning schedules
  5. Food safety
  6. Earthquake & fire drills
  7. Excursion checks
  8. Property maintenance


If you would like to hear how 1Place Childcare has helped other childcare facilities, take a look at our short introduction video of 1Place Childcare and our Case Studies.

 

What do I have to do now?

We work in partnership with you to help to get you up and running with our digitized checklists, Health & Safety forms and reports. We require your input throughout set up so that we can customize it and make it as user friendly for you as possible. We understand that you work in an environment that simultaneously pulls you in many directions so we will only contact you when we need to. The main times that these occur are:
  1. For your Onboarding Details (to load your Checklists and Health & Safety forms)
  2. To book your Design Meeting (to present your Checklists, Health & Safety forms and Reports)


To help us to help you move forward from paper trail to digital, we would appreciate it if you could assist us by looking into these at your earliest convenience. If you have delegated this to another member in your team, please let us know so that we can direct our correspondence to the correct person.

 

What happens next?

When you send in the Onboarding Survey, we load the information into our system and assign you a dedicated Consultant, who will work with you through the initial setup. Please note that if you are uploading your checklists and Health & Safety forms, then it is easier for set up if you provide the information in either Word or Excel format.

We book a date with you for our Design Meeting, where your dedicated Consultant will present to you your paper checklists in a digitized format. Here you will see them in action, make modifications to them to make them more user friendly for you and set up reporting schedules.

At our Check In Meeting approximately a week later (the date is confirmed at the Design Meeting), we invite you to give feedback on how the checklists and reports worked for you throughout the week and we make any additional minor changes.

Our support doesn’t stop there. You have the opportunity to join our Webinars, with different topics centered around how we can assist you and your team, including a “Bring Your Questions” which is an open floor, answer all, webinar.

 

I’m busy. I don’t have time to fill out the Onboarding Survey right now. Why should I do it?

The Onboarding Survey sets the ball in motion so it is important that this is completed as soon as you can. Generally speaking, it should take less than 5 minutes to complete though this depends on the number of centers you have.

The Onboarding Survey has four sections:

  1. Center and Room Details
  2. User Details (first name, last name, email address, role)
  3. Your current paper Checklists
  4. Health & Safety form


To help speed up the process, you can upload your current checklists and Health & Safety forms or you can choose to use our forms.

 

How is my time allocated?

Based on the Small package for the One-off Setup Plan (3 hours), we allocate the times as follows:

One hour – Onboarding information upload of your details

One hour – Design Meeting

One hour – Check In Meeting

 

Should I bring anyone with me to the Design Meeting?

At the Design Meeting we present to you the Checklists and Health & Safety forms that you submitted in the Onboarding survey. We run through the reports that the checklists provide and schedule a time for when you receive these reports. It is helpful for you to have the person who will run or oversee the Checklists with you (if it is not yourself) so that they are able to familiarize themselves with the new format.

 

What training do I get with my package?

We train you on how to use your checklists and reports on our app and following on from this, offer the opportunity to join in our frequent Webinars.

 

Which Checklists do you recommend that I load first?

It can be a big decision to decide what needs doing first and you may be tempted to hand them all over to us to decide. As a starter, we suggest the Opening Checklist, Closing Checklist, Playground Safety Checklist and Health & Safety Survey . Once we have these as a base then we can advise you on how to load any other checklists that you would like to include.


    • Related Articles

    • How to Complete the Onboarding Wizard

      Here’s how to complete your initial 1Place account set-up using our Onboarding Wizard. Also included is a step-by-step instruction video (scroll down to watch).  You can find the full process of a 1Place implementation and FAQ here: Welcome to 1Place ...
    • Customize Labels

      Customize Labels  In 1Place you may change labels for many areas of your instance.  To access Customize Labels click the Settings tab and then click ‘Customize Labels.’ You may change your ‘Menu Labels’ which are the names of the tabs at the top of ...
    • Website + Mobile App (1.70) - 11 June 2020

      We've recently rolled out some updates, tweaks and bug fixes to both the website and mobile app. These changes are live on the website and with the latest version of the mobile app (1.70) which is now available on all platforms. What's new: You can ...
    • Website + Mobile App (1.83.1-build ver.8354543) - 12 December 2022

      Incident form and custom fields enhancements, as well as a few bug fixes and tweaks. !! Reminder: Please check for the live updates! Currently the newest version is 1.83.1, and the majority of the bug fixes/enhancements is being updated within the ...
    • Website + Mobile App (1.80) - 26 May 2022

      We've recently rolled out a series of updates, tweaks and bug fixes to our web portal and the mobile app.  What's new? New features - Web Portal Changes to Incident Categories We have introduced a new way to apply a Category to Incident Reports. By ...