Related Articles
Settings
Under 'Settings' you can find various options to manage your 1Place instance. The options that will appear in this list will depend on your Profile. For further information about the Settings options, please click on the links below: My Details My ...
Ticket Categories
Ticket Categories The ticket categories make it easier for users to find similar tickets within your 1Place instance. Ticket categories made here will appear when a user is creating a new ticket. To start creating a new Ticket Category, click the ...
Submitting a Ticket
What is a Ticket? Tickets (sometimes called Actions) are workflows which follow a series of stages, where each stage requires one or more users to progress / advance the ticket to the next stage. A ticket can be thought of as a task that which ...
Drafts, Favourites and Settings (App)
Drafts, Favourites and Settings (App) Drafts: You are able to save Incidents, Checklists and Tickets as drafts. If you haven't finished filling in the details of your incident or you go offline, you can save them to your Drafts folder and complete it ...
Checklist Settings
The are 3 Settings for Checklists in 1Place: Checklist Notification Settings; select when the system should send a reminder to the email address loaded against the Franchisee / Site. The options are 'on the day due', or on 'the 1st and 15th' of each ...