How Do I: Reset User Passwords

How Do I: Reset User Passwords

How to: Reset User Passwords 

Change your own password

Please see our guide on How Do I: Reset My Own Password

 

Change another user’s password

If you’re a Super User for your 1Place account, you can update other users’ details (and reset their password) in the ‘My Users’ work area. (See screenshot below.) 

 

 

To reset a password for one user, find them using the ‘My Users’ filter tool. 

  • Your local system’s user details can be filtered by First Name, Last Name, Email address, Status or Profile. 

  • You can use this filtering tool to find one user, or multiple users. 

 

The Action buttons will then allow you to: 

  • Edit the user’s details 

  • Change the user's password 

  • Email the user to change their password 

 

All of these actions can also be achieved by clicking on the user's first name, entering the record and clicking the green buttons as per below. 

To change their password, click on “Change Password” button. 

 

 

It will then take you to the page where you can reset the user’s password. 

To reset the other user’s password, your 1Place super user password is required under “Your Password”, then proceed to set up the user’s password according to the password policy. 

 

Once you reset their password, the user can login with the username and the password you just set up for them on their mobile app, PWA (https://app.1placeonline.com) or the web (https://secure.1placeonline.com). 

 

Reset multiple users' passwords

When you want to reset multiple users' passwords, please follow the steps below. Please note that you can only set a temporary password for them when changing password for multiple users at one time. (i.e. the user will be required to set their own password after they enter the temporary password you set up for them).

1. Settings > My users > “Update Password”:


2. Shift the user from the left box to the right, then enter your super user password, create a new temporary password for them, then press green 'save' button:
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VIDEO: How to change Other Users Passwords 



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