App Freezing Regularly - iOS

App Freezing Regularly - iOS

If the app is freezing regularly on your iPad / iPhone device, we recommend increasing the database backup time to 30mins or so.



This won't fix the freezes entirely, but they will occur less frequently.

Turning off the backup feature entirely would fix the freezing issue, but it leaves you open to losing drafts if something goes wrong with the app. We are working on a better long-term solution for this a the moment, which will hopefully be ready in the next update.
    • Related Articles

    • App Freezing Regularly - Android

      If the Android app is freezing regularly, the issue is probably related to the database backup/export feature. This feature is not essential for Android devices, so we recommend turning it off in the 1Place app settings page:
    • Recovering lost or corrupted drafts - iOS

      Overview App versions 1.75 and above have a database backup feature which may help recover lost or corrupted drafts in some cases. ​If the app has storage permissions enabled, it will generate draft backup files on your device's file system.  By ...
    • Mobile App (1.75) - 27 April 2021

      We've recently rolled out a series of updates and bug fixes to our mobile app What's new: New auto-backup feature will periodically save drafts & photos to the device's file-system (if storage permission is enabled / uploads to iCloud on iOS devices) ...
    • Website + Mobile App (1.83) - 11 October 2022

      Web portal and mobile app updated: What's new? ✔ 'Live Updates' will be available for the 1Place App! From version 1.83, the majority of the bug fixes/enhancements will be updated within the 1Place App, called "Live Updates". This means that you can ...
    • Website + Mobile App (1.64) - 1 October 2019

      We've have recently released some more updates, tweaks and bug fixes to both the website and mobile app.  These changes are live on the website and with the latest version of the mobile app (1.64) which is now available on all platforms. What's New: ...