App Freezing Regularly - Android
If the Android app is freezing regularly, the issue is probably related to the database backup/export feature.
This feature is not essential for Android devices, so we recommend turning it off in the 1Place app settings page:
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App Freezing Regularly - iOS
If the app is freezing regularly on your iPad / iPhone device, we recommend increasing the database backup time to 30mins or so. This won't fix the freezes entirely, but they will occur less frequently. Turning off the backup feature entirely would ...
Tapping 'LOG IN' doesn't load the login page (Mobile App - Android)
Overview For some users on older versions of Android, there may be an issue loading the login page if your Android System WebView version is not up to date. WebView is a system component built-in to Android which allows apps like 1Place to load ...
Website + Mobile App (1.79) - 28 April 2022
We've recently rolled out a series of updates, tweaks and bug fixes to our web portal and the mobile app. What's new? New features Room/Site Aliases can now be link to the users Previously, when giving users access to certain rooms/sites, you could ...
Hazards (App)
Hazards (App) The Hazard section within the 1Place app allows users to add new Hazards to sites that can be used in Incident reports, as well as edit currently existing Hazards. To access the Hazards section of the app the user must click the three ...
Checklists [App]
Checklists [App] Checklists are completed by filling out the questions that are displayed. There are a variety of question types and each is designed to make it easy to capture data efficiently. To access checklists there are two methods: 1. Go to ...